How can we help you?

This is determined by the account holder when signing up and checking out. We offer monthly, or annual payment options, depending on your preference.

Yes you can.

Sign up for a trial with expertential now for 30 days of free use for up to 5 users, subject to download limits.

No credit card is required when signing up for the free trial, and you'll have full access to the expertential software and all it's features.

We'll send you an email when your trial is almost up, with links to an account renewal and payment form. You can also access this information from within your site. After your 30-day free trial, we have an introductory offer of only AUD$5 per user per month for two months.

And don't worry, you won't lose any of the data you entered when you subscribe to a paid account!

In order to support our low fees, we are currently unable to offer refunds, so please select your number of users suitably. It is easy to add extra users if need be.

You do not require a credit card for the 30-day free trial – it's 100% cost-and-risk-free!

However, you will require a credit card for any usage past the first 30 days, or if you are jumping straight into a paid account.

Yes, if you are on a monthly plan, you will be automatically billed each month from the date you signed up. If you are on an annual plan, you will be automatically billed each year from the date you signed up.

If your credit card payment does not go through (for instance, due to your card being cancelled or expired) you will get immediate notice to update your credit card details and make payment. You will have one week to make the payment before your account is disabled. Data gets held for 1 month from the expiration date of the subscription before being deleted from our servers.

We accept all major credit and debit cards, including Visa, Mastercard, American Express and Discover.

Our prices are listed in AUD. Currency will be converted automatically upon payment.

If your credit card payment does not go through (for instance, due to your card being cancelled or expired), you will have one week to make the payment before your account is disabled.

You will get immediate notice to update your credit card details and make payment. Data gets held for 1 month from the expiration date of the subscription before being deleted from our servers.

Yes. If you have less than 5 users on your site, you can sign up for a free Individual account for 3 months, subject to download limits.

If you have more than 5 users, or require more data than the Individual site allows, you can sign up for an Organisation site. With an Organisation site, you will receive a free 30-day trial for up to 5 users on your account. As an introductory offer, after the 30-day free trial, the next two months will cost AUD$5 per user per month. Thereafter, the cost increases to AUD$20 per user per month.

For more information, please see our Pricing page.

No, we do not offer any discounts at this time.

You can either sign up for a 30-day free trial, or sign up for an expertential paid plan and get started straight away.

After you sign up, you will be prompted to set up your user account. Follow our quickstart guide for easy setup.

When you sign up for your expertential account or your 30-day free trial, you'll be redirected to a webpage to create your site name and your account password.

Enter your password to proceed – you will be required to create a unique password [It should be between 8 and 12 characters, contain at least one number and at least one special character (eg. @ # $, etc.] You can then use this newly created password to log in to your new expertential site.

Simply click the "Forgot your password?" link in the login box and enter the email address linked to your account.

You will then be sent an email containing instructions to reset your password. Click on the link contained in the email and you will be taken to a password creation screen, where you can reset your password.

If you upgrade to a paid account when your free trial ends, all of the data you entered during the trial will automatically roll over into your paid account. If you do not sign up for a paid account, all data will be deleted from our servers. Remember, it’s only AUD$5 per user per month for the first two months to upgrade to a paid site and preserve your data.

To support our rapid development, we do not currently offer refunds, so please select your users and plans wisely.

This means we've put a temporary lock on your account. This could be for a variety of reasons, such as an unpaid bill. Check to ensure that you’ve paid your subscription fee on time, and if you’re still unable to access your account, Contact us.

If you are on a monthly plan, and reduce the number of users during the month, you will be billed according to the new number of users in the next monthly bill.

To support our low pricing model we do not currently offer refunds for annual subscriptions, so please select your number of users suitably. It's always easy to add extra users, so be conservative to begin with if you’re concerned about cost.

Yes, you can brand your site with your company logo under General Settings in the control panel.

Yes, the first step is to add them as a user under "Add / manage users" in the control panel. Enter in their user details, including email and password to setup their user account. Send them their login details to your expertential site.

No, as long as your payments are on time, we will not disable your account.

You can report technical issues using the Report a bug section on your dashboard. Watch the videos on how to report a bug and how to take screenshots within the form. Once you submit your form, the expertential team will be in contact.

expertential provides online support including:

• a Quickstart guide
• Extensive video tutorials
• Support/How-to articles
• FAQs
• Email support

To install expertential, all you need is an internet connection and a modern web browser for the best experience.

Simply sign up for expertential's 30-day free trial or purchase & download expertential here. You will be prompted to set up your user account.

Follow our quickstart guide to get started.

expertential is optimised for:

• Google Chrome
• Firefox
• Safari

When you create your site, it is highly suggested to download the expertential app to easily access your expertential site when you turn on your computer. The app can be saved directly on your Desktop.

Currently, expertential is available to view on mobile apps. This is useful for managers to review their team’s jobs on-the-go.

Further functionality to manage your site will be coming soon with updated versions of the software.

Cloud computing refers to an electronic structure that stores data across an unlimited number of remote servers and is delivered via a network connection, typically the internet.

expertential is a cloud based application, meaning your data is hosted on the web, rather than on your computer or in installed software, so you can access it from any computer with an internet connection.

Benefits of cloud hosting include increased reliability and accessibility of data, and cost effectiveness. As expertential is cloud based we will be able to grow with our customers and keep our price low.

Delivered from 3 Australian (N+1 redundant) datacentres, our Datacentre Services are backed by 99.99% uptime guarantees (SLA). Our servers are interconnected by high performance and high availability networks, designed and maintained without compromising security or redundancy.

expertential uses the same Australian host provider employed by high-level Australian government agencies.

expertential is the world’s first Expertise Sharing & Management Platform (ESMP), developed as an online application. It is designed to enable users to administer Expertise Management within their business or organisation via the web.

An ESMP enables users to capture, plan, manage, share, reuse and exchange expertise. The expertential software breaks down a plan for any job or project into:

• What to do
• How to do it
• When to do it (and how long it should take)
• Who should do it

expertential facilitates staff to finish all jobs and projects expertly and efficiently.

Expertise Management is a method of effectively managing the activity within an organisation to optimise time and resources.

There are 4 essential factors required to complete jobs expertly and efficiently:

• Experience - capture the expertise senior staff have gained from years of experience
• Knowledge management – capturing, storing and sharing the specific instructions or tasks to complete each job activity
• Time/project management – defining the exact and optimal sequence and time required to complete each activity / task, and
• People / HR management –identifying who has the minimum required expertise and is available or who needs to be recruited to complete a job

EM maximises performance from the ground up, ensuring that every member of a team develops their expertise and meets their full potential.

For more information on how Expertise Management differs from knowledge management and project management, check out our comparison overview here.

expertential stands for the exponential growth of expertise to enable you to reach the highest potential in your business and career.

Increased expertise benefits everyone: staff, managers, business owners, directors and customers [learn more].

expertential should be used by any individual or organisation that wants to optimise its resources, accumulate expertise assets and maximise staff productivity and efficiency. expertential contains the power to achieve all this whilst decreasing learning time and reducing costs.

expertential is ideal for:

1. Entrepreneurs, solo business owners - easily coordinate, manage, delegate and outsource jobs.

2. SMEs - oversee and manage every job being done by every staff member.

3. Corporations - encourage organisational excellence and innovation by providing staff with the best available expertise across all disciplines.

4. Virtual teams - manage and oversee all jobs in real time on one online platform that team members can access 24/7 from any location.

5. Any type of club, team or group - handover the responsibilities of any role by documenting all tasks in one library.

6. Project managers and knowledge managers - introduce internal teams or clients to a tool that facilitates project management and knowledge management simultaneously.

7. Business consultants - install expertential expertise management & sharing platform for clients and advise them on best practice implementation to increase service value.

8. HR managers / firms - arm clients with the best person for the job/role and the best tool to manage them.

expertential was designed to be completely intuitive. Key functionality can be learned within an hour using our Quick interactive induction and watching the Get started now! videos, all accessible from your dashboard.

The foundation of expertential is job disaggregation, which simply means breaking down a job into individual activities and tasks to a micro-detailed level. The more you practice it, the better you get. The more you use it, the less time it takes (by reusing previous activity and task lists).

Use our quickstart guide for best practice implementation of expertential and fast-track your results.

We've developed an expertential Quickstart guide to get your site up and running within a couple hours.

From there it only takes an hour for everyone to learn the basic functionality by going through the Quick interactive induction and watching the Get started now! videos, both accessible on every user’s dashboards.

expertential applies bank-level security measures to ensure your data is well protected and secure.

Access Security:

• Secured by IP Address to Authorised locations.
• Similar to technologies employed for online banking.
• SSL 256-bit
• Data encryption
• Vulnerability Testing - Environment regularly tested and maintained to PCI DSS standards (requirements for security management, policies, procedures, network architecture, software design and other critical protective measures)
• Monitoring - 24 x 7 monitoring from global monitoring points in every continent

Application Redundancy:

• Storage Nodes - RAID 10 (striped and Mirrored)
• Failover - Secondary nodes available for failover

Facilities:

• Onsite Security 24x7
• Close Circuit TV at all access locations
• Servers within Locked Racks
• Only authorised personnel access with ID Verification measures
• Datacentre Certification - INFORMATION SECURITY MANAGEMENT SYSTEM - ISO/IEC 27001

Backups:

• Data Recovery - Near Continuous Backup (every 10mins)
• Retention - Retained for seven days, archived on GFS rotation for Monthly and Yearly rotations

Optional:

• Data replicated to 2nd data centre

Please review our privacy policy here.

expertential is open to suggestions regarding business development opportunties, sponsorships and partnerships.

Contact us to submit an enquiry or discuss possible sponsorship opportunities

We are continuously working to make expertential better for users, including new and improved features.

Subscribe to our email newsletter to stay in the loop on expertential product updates as well as receive tips to finish jobs better and faster using expertential.

Alternatively, subscribe to expertential’s blog RSS feed, which includes our latest news, tips and announcements.

expertential offers a 30-day free trial with no credit card required. On the last day of your trial, you will be invited to sign up via your registered email. If you choose to join expertential, you will be directed to complete your purchase. Any data created during your trial will be saved in your expertential site, so you don’t lose anything. If you do not sign up for a paid account, any data created during your trial period will be deleted from our servers.

Yes. Information contained within expertential is kept secure to an industry standard.

Our support team maintains an account on the expertential platform that is strictly for the purposes of monitoring system performance and maintaining the application. Additionally we will access customer information if requested by the user, exclusively for the purpose of providing support. Only authorised employees have access to information held within expertential.

Our servers only accept incoming SSH connections from expertential and internal data centre IP addresses.

No. expertential has been designed so that our users’ information cannot be accessed without the appropriate credentials (i.e. email address and password).

Only users within your site given access settings to view the Add / manage users page can view the emails of the other users within their site; however, passwords are kept secret.

expertential’s users are responsible for keeping their login information secure.

The best way for you to keep your information safe from theft is to utilise a secure password. expertential recommends the use of a strong password that:

• Is different from any other password you use;
• Includes a combination of upper and lowercase characters, numbers and symbols;
• Is between 8 and 12 characters in length.

expertential’s servers are physically located at our data centre provider, Datacom, in Melbourne, Australia.

Datacom secures our servers in locked racks within their facilities. These facilities can only be accessed by authorised personnel and are protected by several security measures including: on-premises security guards; closed circuit video monitoring; man traps; and additional intrusion protection measures.

Yes, expertential has multiple levels of redundancy built in. Our applications run on a separate node from our database and any foreseeable hardware failure will be quickly recoverable. Our application data is stored on a RAID-10 (mirrored and striped) storage node which is replicated to a secondary storage node.

Yes. Database backups are performed Near Continuously (Near CDP) and retained for seven days. The data is also replicated to a second datacentre and retained for four weeks. All backup data is encrypted.