Getting started - Implementation?
- Quick interactive induction (5 minutes)
- Get started now videos (12 minutes)
- Help desk & tutorials (100+ 2 minute videos as you go)
- $3* per month for unlimited users
- You can cancel your subscription at any time
Incremental implementation – What to do next?
- For as low as $3* per month for unlimited users you are able to achieve all your client, staff & organisation needs & wants
- Because of this low cost, you and the organisation can get started now, implementing without nagging high software platform cost pressures
- Incremental implementation – as you go
- When anyone is progressing, learning a new role or job
- Or implement when you are training a new hire
- It is much faster to implement expertise into expertential once, than to constantly have to repeat your self, and fix mistakes
- Only implement or choose the functionality of expertential that you like
- E.g. you like the expertise capture & sharing, but not 'Today's daily activities'
- Implement expertise capture & sharing, but, don’t implement 'Today's daily activities'
- Dashboard, time budgeting/ management is to ensure that you have enough time to do the job
- You have enough resources, and you can finish the job on time & on budget
- No underestimating, or lack of resources causing you to work long days, work out of hours
- No last minute rushes
- Expertise has to be applied at micro-detail to get jobs done expertly & efficiently
- Delegate and still ensure that it is done, no nasty last minute surprises
- Stop having to explain or ask the same thing over and over, stop small mistakes, stop rework
- Free up your head space for high value add
- Once you have handed off all the low value, head space sapping work/logistics to expertential, you can fast-track your career
- High value = examination, analysis, research, contemplation, creative solutions, scenario analysis, innovation, judgement
Your future – Your choice
Higher pay
Fast-track their promotions
Reduce their workload/ hours
Make their job easier
Give them more flexibility
- Maximise organisation value
Unlimited demand
Industry leading profitability
Delighted clients
Regain control
50%+ increase in productivity
90%+ reduction in learning time
50%+ reduction in wage cost per job
100% transparency, accountability & cost control
What else can deliver for staff, managers and the organisation like expertential?
- $3* per month for unlimited users:
• Maximise the organisations value; and
• Enable every individual to achieve their needs & wants - expertential benefits immediately achievable
- What other strategy are you implementing that exceeds these benefits?
- Consider re-prioritising your strategic & tactical focus to expertential
- Currently expertential is a competitive advantage
- Soon expertential will be ‘table stakes to play the game’, simple survival
How can we help you?
Over 100 easy-to-follow tutorials videos
Immediate access to the right support exactly when and where you need it, with page specific tutorial videos embedded on every page.
FAQs
We offer monthly payment plans, simply add your payment details after your free trial.
No, we only offer monthly payment plans.
Sign up for a trial with expertential now for 14 days of free use for up to 5 users, subject to download limits.
No credit card is required when signing up for the free trial, and you'll have full access to the expertential platform and all it's features.
We'll send you an email when your trial is almost up, with a link to a secure account creation and payment page. You can also access this information from within your site.
If you subscribe before the end of the 14-day free trial period, you won't lose any of the data you entered during the free trial period.
After the 14-day free trial period is over, if you don't subscribe and add your payment details, your site and site name will be deleted and all the data that you have entered will be lost.
No. In order to support our low fees, we are currently unable to offer refunds.
No, you do not require a credit card for the 14-day free trial – it's 100% cost-and-risk-free!
However, you will require a credit card for any usage past the first 14 days, or if you require more than 5 users immediately.
Yes, if you are on a monthly plan, you will be automatically billed each month from the date you signed up.
If your credit card payment is declined (for instance, due to your card being cancelled or expired) you will get immediate notice to update your credit card details and make payment. You will have one week to make the payment before your account is disabled. Data gets held for 1 month from the expiration date of the subscription before being deleted from our servers and your data will be irretrievable.
We accept all major credit and debit cards, including Visa, Mastercard, American Express. We also accept payments via Paypal.
Our prices are listed in AUD. Currency will be converted automatically upon payment.
If your credit card payment is declined (for instance, due to your card being cancelled or expired), you will have one week to make the payment before your account is disabled.
You will be immediately notified to update your credit card details and make payment. Data gets held for 1 month from the expiration date of the subscription before being deleted from our servers and your data will be irretrievable.
No. You can sign up with minimum $3 per month for unlimited users, then pay as you use.
No, we do not offer any discounts.
You can sign up for a 14-day free trial, and after the 14-day free trial you will be automatically upgraded to an expertential paid plan.
After you sign up, you will be prompted to set up your user account. Follow our fast-track guide for easy setup.
When you sign up for your 14-day free trial, you'll be directed to a secure sign up page to create your site name and your account password.
Enter your password to proceed – you will be required to create a unique password [The password has to be between 8 and 12 characters, contain at least one number and at least one special character (e.g. @ # $, etc.] You can then use this newly created password to log in to your new expertential site.
Simply click the "Forgot your password?" link in the login box and enter the email address linked to your account.
You will then be sent an email containing instructions to reset your password. Click on the link contained in the email and you will be taken to a password creation screen, where you can reset your password.
If you subscribed to a paid account before or when your free trial ends, all of the data you have entered during the trial will be kept. After the 14-day free trial period is over, if you don't subscribe and add your payment details, your site and site name will be deleted from our servers and your data will be irretrievable.
This means we've put a temporary lock on your account. This could be for a variety of reasons, such as an unpaid bill. Check to ensure that you’ve paid your subscription fee on time, and if you’re still unable to access your account, contact us.
Yes, you can brand your site with your company logo under General Settings in the control panel.
Yes, the first step is to add them as a user under "Add / manage users" in the control panel. Enter in their user details, including email and password to setup their user account. Send them their login details to your expertential site. Any user can change and update their password at any time.
No, as long as your payments are on time, we will not disable your account.
Your master administrator can report technical issues using the ‘Report a bug’ section on their dashboard. Watch the videos on how to report a bug and how to take screenshots within the form. Once your master administrator submits the bug, the expertential team will be in contact and quickly fix the bug.
expertential provides online support including:
- Quick start guide
- Help desk 100+ video tutorials
To install expertential, all you need is an internet connection and the latest Google Chrome web browser.
Simply sign up for expertential's 14-day free trial. You will be prompted to set up your user account.
Follow our fast-track guide to get started.
expertential is optimised for Google Chrome web browser.
Yes.
Cloud computing refers to an electronic structure that stores data across an unlimited number of remote servers and is delivered via a network connection, typically the internet.
expertential is a cloud based application, meaning your data is hosted on the web, rather than on your computer or in installed software, so you can access it from any computer with an internet connection.
Benefits of cloud hosting include increased reliability and accessibility of data, and cost effectiveness. As expertential is cloud based we will be able to grow with our customers and keep our price low.
Delivered from 3 Australian (N+1 redundant) datacentres, our Datacentre Services are backed by 99.99% uptime guarantees (SLA). Our servers are interconnected by high performance and high availability networks, designed and maintained without compromising security or redundancy.
expertential uses the same Australian host provider employed by high-level Australian government agencies.
expertential applies bank-level security measures to ensure your data is well protected and secure.
Access Security:
- Secured by IP Address to Authorised locations.
- Similar to technologies employed for online banking.
- SSL 256-bit
- Data encryption
- Vulnerability Testing - Environment regularly tested and maintained to PCI DSS standards (requirements for security management, policies, procedures, network architecture, software design and other critical protective measures)
- Monitoring - 24 x 7 monitoring from global monitoring points in every continent
Application Redundancy:
- Storage Nodes - RAID 10 (striped and Mirrored)
- Failover - Secondary nodes available for failover
Facilities:
- Onsite Security 24x7
- Close Circuit TV at all access locations
- Servers within Locked Racks
- Only authorised personnel access with ID Verification measures
- Datacentre Certification - INFORMATION SECURITY MANAGEMENT SYSTEM - ISO/IEC 27001
Backups:
- Data Recovery - Near Continuous Backup (every 10mins)
- Retention - Retained for seven days, archived on GFS rotation for Monthly and Yearly rotations
Optional:
- Data replicated to 2nd data centre
Please review our privacy policy here.
expertential is open to suggestions regarding business development opportunties, sponsorships and partnerships.
Contact us to submit an enquiry or discuss possible sponsorship opportunities
After the 14-day free trial period is over, if you don't subscribe and add your payment details, your site and site name will be deleted from our servers and your data will be irretrievable.
Yes. Information contained within expertential is 256-bit encrypted.
Our support team maintains an account on the expertential platform that is strictly for the purposes of monitoring system performance and maintaining the application. Additionally we will access customer information if requested by the user, exclusively for the purpose of providing support. Only authorised employees have access to information held within expertential.
Our servers only accept incoming SSH connections from expertential and internal data centre IP addresses.
No. expertential has been designed so that our users’ information cannot be accessed without the appropriate credentials (i.e. email address and password).
Only users within your site given access settings to view the Add / manage users page can view the emails of the other users within their site; however, passwords are kept secret.
expertential’s users are responsible for keeping their login information secure.
The best way for you to keep your information safe from theft is to utilise a secure password. expertential recommends the use of a strong password that:
- Is different from any other password you use;
- Includes a combination of upper and lowercase characters, numbers and symbols;
- Is between 8 and 12 characters in length.
expertential’s servers are physically located at our data centre provider, Datacom, in Melbourne, Australia.
Datacom secures our servers in locked racks within their facilities. These facilities can only be accessed by authorised personnel and are protected by several security measures including: on-premises security guards; closed circuit video monitoring; man traps; and additional intrusion protection measures.
Yes, expertential has multiple levels of redundancy built in. Our applications run on a separate node from our database and any foreseeable hardware failure will be quickly recoverable. Our application data is stored on a RAID-10 (mirrored and striped) storage node which is replicated to a secondary storage node.
Yes. Database backups are performed Near Continuously (Near CDP) and retained for seven days. The data is also replicated to a second datacentre and retained for four weeks. All backup data is encrypted.
My expertential account
You can sign up for a 14-day free trial, and after the 14-day free trial you will be automatically upgraded to an expertential paid plan.
After you sign up, you will be prompted to set up your user account. Follow our fast-track guide for easy setup.
When you sign up for your expertential account, you'll be sent an activation email.
Click on the link provided in the email to activate your account. You will be directed to a secure sign up page to create your account password.
Enter your password to proceed – you will be required to create a unique password between 8 and 12 characters and it must contain at least one number and at least one special character (e.g. @ # $ etc.). Use this newly created password to log in to your new expertential site.
Click on your user name displayed in the top left corner of the software in blue text.
This will direct you to your user profile information, which you can edit.
Click the green to confirm changes or the red cross to cancel.
Yes, the first step is to add them as a user under "Add / manage users" in the control panel. Enter in their user details, including email and password to setup their user account. Send them their login details to your expertential site. Any user can change and update their password at any time.
No, so long as your payments are on time, we will not disable your account.
Yes, if you are on a monthly plan, you will be automatically billed each month from the date you signed up.
If your credit card payment is declined (for instance, due to your card being cancelled or expired) you will get immediate notice to update your credit card details and make payment. You will have one week to make the payment before your account is disabled. Data gets held for 1 month from the expiration date of the subscription before being deleted from our servers and your data will be irretrievable.
If you subscribed to a paid account before or when your free trial ends, all of the data you have entered during the trial will be kept. After the 14-day free trial period is over, if you don't subscribe and add your payment details, your site and site name will be deleted from our servers and your data will be irretrievable.
We'll send you an email when your trial is almost up, with a link to a secure account creation and payment page. You can also access this information from within your site.
If you subscribe before the end of the 14-day free trial period, you won't lose any of the data you entered during the free trial period.
After the 14-day free trial period is over, if you don't subscribe and add your payment details, your site and site name will be deleted and all the data that you have entered will be lost.
Simply click the "Forgot your password?" link in the login box and enter the email address linked to your account.
You will then be sent an email containing instructions to reset your password. Click on the link contained in the email and you will be taken to a password creation screen, where you can reset your password.
Yes, you can brand your site with your company logo under General Settings in the control panel.