Privacy Policy

This expertential website and software platform are operated by expertential Pty Ltd. We are committed to protecting our customers' personal information, and other information, and want to make sure that you understand fully what we collect from you, how we use it, and the safeguards we have in place designed to protect it.

This Privacy Policy ("Policy") applies to information collected through this website, through our software, and through our social media pages ("Social Media Pages") located at www.facebook.com/expertential and www.twitter.com/expertential. This policy may change over time as our website, our products and relevant laws develop, so be sure to check back periodically to stay up to date.

What Types of User Information Do We Collect?

Depending on the circumstances we may collect and hold a range of different information about you. This can include personally identifiable information that you voluntarily submit to us. Such information can include your name, date of birth, contact details (including address, email address, phone number or mobile telephone number) occupation, username, password, and financial information (such as credit card numbers, credit card expiry dates, or bank account numbers). We may supplement the information we receive from you with information about you we receive from other sources, such as public databases, joint marketing partners, credit reporting bodies, and other third parties.

Additionally, we may collect other information when you access our website and software. Other information is any information that does not reveal your specific identity or does not relate to an individual. Other information normally relates to the way you use our products and services and may include the type of device you are using, your IP address, the geographical location of your device (e.g. postal code or country), your operating system, the type of internet browser you use, usage information, diagnostic information and other data that allows us to improve our applications and serve you better, demographic information and other information provided by you and aggregated information. We collect this information through your browser or device by means of cookies and pixel tags, from you or by aggregating information. We may also collect other information from you, such as your preferred means of communication, when you voluntarily provide this information.

This is not an exhaustive list but includes the types of user information that will normally be collected by us.

Part of the functionality of the expertential software allows you (the user) to invite colleagues and clients to join an online network. In this instance we rely on you to inform those individuals that you are providing their personal information to us, and advise them about this privacy policy.

How Do We Hold Your Information?

We may store your information in hard copy or electronic format, in storage facilities that we own and operate ourselves, or that are owned and operated by our service providers. We take reasonable steps to maintain the security of your information (outlined in our Security Statement) and protect it from unauthorised disclosures.

Whilst we take these steps to maintain the security of your information, you should be aware of the many information security risks that exist today and take appropriate care to safeguard your information.

How Do We Use The Information We Collect?

Information that is collected about you by the expertential website and software is used for a range of purposes, including:

to process and respond to your requests
providing, operating, managing, promoting and improving the expertential software
enabling you (the user) to access the expertential software, including uploading, downloading, communicating, collaborating, and sharing content with other users of expertential software
to complete and fulfil your purchases, for example, processing transactions and sending you related information, including purchase confirmations and invoices
communicating with you in response to requests, questions, comments, queries and feedback we have received; providing you with information about product updates and new services, email newsletters; news or information about select partners; and sending you information about updates, security issues, notices and support and administrative messages. You will be given the option to opt out of, or unsubscribe from, any correspondence you receive from us
to personalise your experience on the site and in the software by presenting products and offers tailored to you
to monitor and analyse trends, usage and activities in connection with expertential software or website for marketing or advertising purposes
to investigate and prevent fraudulent transactions, unauthorised access to the expertential software or website, and any other illegal activity
to customise expertential software, including providing content, features, or advertisements that match your interests and preference
other purposes that we deem necessary or appropriate: (a) under applicable law, including laws outside your country of residence; (b) to comply with legal process; (c) to respond to requests from public or government authorities, including authorities outside your country of residence; (d) to enforce our terms of service; (e) to protect our operations or those of any of our affiliates; (f) to protect our rights, privacy, safety or property and/or that of our affiliates, you, or others; (g) to allow us to pursue available remedies or limit the damages we may sustain.

Notwithstanding the foregoing, we will not use personal information appearing in our event logs or web logs for any purpose unless it is required, by law that we do so.

How Do We Share Information With Third Parties?

We may disclose your personally identifiable information to third parties who provide services to us, including organisations and contractors that assist us with the purposes for which we use your information. Your information may be disclosed as follows:

to our affiliates for the purposes described in this policy. expertential Pty Ltd is the party responsible for management of the jointly-used personally identifiable information
to third parties who provide services such as web hosting, data analysis, payment processing, order fulfilment, information technology and related infrastructure provision customer service, email delivery, credit card processing, auditing and other similar services. We require that our service providers adhere to appropriate restrictions on access and use of your information
to our third party service providers supplying mailing operations and billing and debt-recovery functions
to identify you to anyone to whom you send messages on the site

Additionally, your personally identifiable information may also be disclosed by you on message board, chat, profile pages, blogs and other services to which you are able to post information and materials (including, without limitation, our Social Media pages). Please note that any information you post or disclose through these services will become public information, and may be available to user of the site and the general public. We urge you to be careful when deciding to disclose your personally identifiable information, or any other information, on the site.

We may also disclose your personal information:

to your authorised representative or advisers, or when you ask us to do so
to third parties who assist us to manage or develop our business and corporate strategies or functions, including our corporate risk or funding functions
to the manager of the Integrated Public Number Database, and other organisations as required or authorised by law
as required by law, including laws outside your country of residence, such as to comply with a subpoena or similar legal process
to respond to requests from public and government authorities, including authorities outside your country of residence
when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud or respond to a government request
to allow us to pursue available remedies and limit the damage we may sustain
in the event of a merger, reorganisation, acquisition, joint venture, assignment, spin-off, transfer or sale or disposition of all or any portion of our business, including in connection with any bankruptcy or similar proceedings
for the purpose of facilitating or implementing a transfer/sale of all or parts of our assets or business

How Do I Access My Information, Correct My Information, or Make a Privacy Complaint?

If you wish to access any of your personally identifiable information that we hold, or would like to correct any errors in that information, please contact us so that we can consider and respond to your request. We may apply an administrative charge for providing access to your personal information in response to a request.

You may also use these contact details to notify us of any privacy complaint that you have against us, including if you think that we have failed to comply with the Australian Privacy Principles (APP) or any binding APP code that has been registered under the Privacy Act. We are committed to acknowledging your complaint in a prompt manner and will give you an estimated timeframe for when we will respond to your complaint.

Whilst we hope to that we will be able to resolve any complaints you may have without needing to involve third parties, you may also be able to lodge a complaint with the relevant regulator such as the Australian Information Commissioner (www.oaic.gov.au) or the Australian Communications and Media Authority (www.acma.gov.au).

How Do I Get In Contact?

If you have any questions relating to this statement or our management of your information, please contact us.

About This Statement

This statement has been issued by expertential Pty Ltd, effective as at 1 July 2019. From time to time we will change and update this Statement. If we do so, we will post the updated version on our website. Any changes made to this policy will apply to all of your information held by us at the time.